Play Smart, Stay in Control

At scraplay, we believe online gaming should be a source of fun and entertainment — not a source of problems or stress. That is why responsible gaming is not just a slogan for us; it is a principle we genuinely uphold and apply across every aspect of the platform.

We understand that some players may face challenges managing their gaming habits — and that is something we all should take seriously. Scraplay invests genuinely in providing self-protection tools, building early detection systems, and ensuring all players have access to the support they need.

If you play on scraplay, you have the right to feel safe, in control, and respected. We never encourage anyone to play beyond their means, and we will never make it difficult for players who want to take a break or leave the platform.

Our Responsible Gaming Principles
1
Gaming is Entertainment
Always play for fun, not to chase losses or seek income.
2
Set Your Own Limits
Use scraplay's limit tools before you start playing, not after your funds run out.
3
Take a Break When You Need One
Don't play when you're emotionally unstable, exhausted, or under pressure.
4
Ask for Help When You Need It
The scraplay team is available 24/7 — there are no silly questions when it comes to your wellbeing.

Control Tools Scraplay Provides for You

All these tools are accessible directly from your scraplay account settings — free, straightforward, and no approval needed from anyone.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount you're comfortable with. Once the limit is set, scraplay will not allow deposits beyond that amount during the chosen period — and even if you try to change it later, any increase to a higher limit only takes effect after a 24-hour waiting period.

Loss Limit

Decide how much you're comfortable accepting as a loss per day, week, or month. Once your loss limit is reached, scraplay will automatically end your gaming session for that period — protecting you from decisions made when emotions are running high.

Play Time Limit

Set your maximum session duration. Scraplay will send a reminder as you approach the time limit and automatically end the session when the limit is reached — helping you avoid playing longer than intended without realising it.

Temporary Self-Exclusion

Need a short break? Use the self-pause option to suspend access to your scraplay account for 24 hours, 7 days, 30 days, or up to 6 months. During the pause period, you will not receive any promotional communications from scraplay.

Permanent Self-Exclusion

If you wish to stop using scraplay entirely, the permanent self-exclusion option is available. This will permanently close your account, and scraplay will not accept any new registration requests from you in the future.

History & Activity Review

Access a full report of your gaming activity, including deposits, losses, wins, and time spent on the platform. Reviewing your own data helps you make informed assessments of your gaming habits.

How to Activate Scraplay's Self-Protection Tools

Login
to your scraplay account
Go to Profile
click your profile icon
Security Settings
select "Responsible Gaming"
Activate Limit
choose your limit type and duration

Recognise the Signs of a Gambling Problem

Gambling problems rarely happen overnight. They usually begin with small behavioural changes that, if noticed early enough, can be addressed before they become serious. Here are the signs you should recognise — whether in yourself or someone you care about.

Chasing Losses

Continuing to play in order to "win back" money you've already lost is one of the clearest signs that gaming has stopped being fun.

Lying About Gaming Activity

Hiding how much time or money you've spent playing from family or friends.

Playing to Escape

Using gaming as a way to forget problems, work stress, or negative emotions.

Neglecting Responsibilities

Work, family, or financial responsibilities begin to take a back seat as gaming becomes the priority.

Borrowing Money to Play

Borrowing from family, friends, or using credit to fund your gaming is a serious warning sign that should not be ignored.

Unable to Stop Even When You Want To

Repeatedly intending to stop or cut back on gaming but being unable to follow through.

Quick Play Habit Assessment

Answer the following short questions honestly to get a clearer picture of your gaming habits. This is not a diagnosis — just a useful self-reflection exercise.

Have you ever played longer than you originally planned?

Have you ever hidden your gaming activity from others?

Have you ever played with money meant for other essential needs?

Has gaming affected your relationships with family or friends?

If you answered "Yes" or "Sometimes" to two or more of the questions above, we encourage you to use scraplay's limit tools or contact our support team for a confidential discussion.

Scraplay's Commitment to Players

Field What Scraplay Does Benefits to You
Age Verification All users must verify their age through the KYC process before making their first deposit. Ensuring the platform is only used by those who qualify — 18 years and above
Early Detection The scraplay system monitors play patterns and will send an alert if any signs of high-risk behaviour are detected. Receiving timely alerts before issues become more serious
Limit Tools Deposit, loss, and time limits are available free of charge and can be activated at any time from your account settings Full control in your hands — no need to rely on the platform to stop
No Pressure Scraplay does not send messages urging players to keep playing or to chase their losses. A stress-free gaming experience, free from emotional manipulation
Confidential Support Players can contact the scraplay support team confidentially to discuss any gaming-related concerns. A safe space to talk and get help without shame or judgment
Self-Exclusion Temporary self-pause and permanent self-exclusion options are available instantly, no questions asked. Easy to take a break or stop whenever you need to, with no barriers

Responsible Gaming Tips at Scraplay

A happy player is a player in control. Here are some practical tips you can use every time you play on scraplay to keep your experience positive and enjoyable.

1
Set a Budget Before You Play

Decide how much you're comfortable spending before opening the platform, and stick to that amount. Use scraplay's deposit limit tool to make it easier to stay on track.

2
Don't Chase Your Losses

Losses are part of gaming. If today isn't your day, log out and try again tomorrow. Chasing losses almost always leads to even greater losses.

3
Take a Break Every 45–60 Minutes

Set reminders on your phone to take regular breaks. Stand up, drink some water, do something else — this helps you stay objective and avoid getting swept up in the moment.

4
Don't Play When You're Not in a Stable Emotional State

Work stress, an argument with your partner, or tiredness — all of these can affect your decisions while playing. It's better to wait until you're feeling better.

5
Maintain a Healthy Life Balance

Make sure hobbies, family time, and daily responsibilities aren't pushed aside by gaming activity. Scraplay is a small part of your life, not the whole of it.

Help Is Available Whenever You Need It

Seeking help is not a sign of weakness — it is the bravest step you can take. Scraplay is here to help, and there are also external support resources we encourage you to use.

Scraplay 24/7 Support

The scraplay support team can be reached via live chat on the platform or by email at [email protected]. All responsible gaming discussions are handled confidentially and without judgment.

Confidential & Free
For You or Someone You Care About

If you or someone you know is showing signs of a serious gambling problem, please seek professional help. Contact the scraplay support team and we will refer you to an appropriate specialist.

Our Commitment to You
Scraplay will not reject any self-pause or self-exclusion request.
All limit tools can be activated instantly and free of charge.
Users under 18 are prohibited and blocked through the KYC process.
Real money balance will be returned after a self-exclusion or account closure
No promotions are sent to players who are currently in a self-pause period.

Frequently Asked Questions about Scraplay Responsible Gaming

Yes, you can change your deposit limit at any time. However, to protect you, increases to a higher limit will only take effect after a 24-hour waiting period — giving you time to think it through calmly. Decreases to a lower limit take effect immediately.

Your valid credit balance (excluding bonuses) will be kept safely in your scraplay account during the self-exclusion period. Once the period ends, you can log back in and continue using the platform or request a withdrawal of that balance. If you activate a permanent self-exclusion, your balance will be returned to you after the verification process is complete.

Yes, completely. Your self-pause or self-exclusion request is personal information that will not be shared with any party. The scraplay team handles all matters related to responsible gaming with the highest level of confidentiality and without any judgment.

No. A permanent self-exclusion means scraplay will not accept any new registration requests from you using the same information — including the name, email address, phone number, or payment method linked to your old account. This is to protect you from returning to habits you are trying to leave behind.

The most common signs include: being unable to stop even when you planned to, feeling guilty or anxious after playing, borrowing money to play, lying to loved ones about your gaming activity, and using gaming as a way to escape problems. If you identify two or more of these signs in yourself, please contact the scraplay support team for confidential guidance.

Scraplay Is by Your Side — Play Happy, Stay Safe

Join scraplay and enjoy over 1,000 game options with the confidence that this platform always puts your wellbeing first. Register now and activate your limits from day one.

Important Reminder: Online gaming is for entertainment purposes only. Never play with money you can't afford to lose. Scraplay is only for users aged 18 and above.

Bahasa Melayu